Frequently Asked Questions

Here are some FAQ

We are now offering FREE shipping on all orders! There are quantity discounts, so if you are purchasing two or more of an item you may notice a big savings.. 

We are a small family run operation and we do our best to get packages out in a timely manner. Between our busy schedules and USPS delivery times, your package will typically arrive within 4-5 business days.

Orders including candy, or orders to AK, HI or the west coast will take longer (up to 12 days for ground shipping). 

Sometimes! Let us know when you want to stop by and we’d be happy to show you around if we are around.

We have a self serve farm stand located at 665 Irish Settlement Rd in our town of Underhill. Stop by anytime! We have maple syrup, infused syrup, eggs and organic raw milk and delicious organic beef for sale. 

YES! In the springtime, sometime between January and April, we boil sap at the sugar house in Underhill, Vermont. Follow us on Facebook to watch for posts when we are boiling, and stop in! You can also see us boil during open house weekend in March every year.

We are working on building our maple empire and have run the numbers. The real future of smaller farms is selling direct to customers, so having another retailer in between is difficult for our bottom line.  However, you can find us at many festivals in the New England area in the spring and fall. We travel to CT, the Boston area and Cape Cod for about a dozen events each year!

As a small business, we used to replace all packages that were stolen off our customer’s porches. Unfortunately, due to the increase in this type of crime we cannot afford to replace these packages anymore. We will replace any packages damaged in shipping.

We strongly advise our customers who experience mail theft to find alternative options with their mail carriers such as a locked delivery box or a PO box. 

Send us an email

The best way to reach us is through our email: moosemountain [email protected] (no space, but those spam bots still find us)

You can also text or call us at 802-858-6226. We are usually out working and not near the phone so leave a message and we’ll text or call you back!

If you haven’t heard back from us in a day, give us another call incase your email went to the spam folder or your call was missed. 

Thank you!

William and Natalie